2024 Lloyd's Agency Service Level Agreement (SLA) Terms and Conditions

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Dear Lloyd’s Agent

I do hope you are keeping well.

Please now find attached the 2024 Lloyd's Agency Service Level Agreement (SLA) Terms and Conditions.

You will be pleased to note that going forward, as referenced within clause 1.2, the agreement will automatically renew for successive 12 month periods, unless (i) the Parties enter into a superseding agreement or (ii) the Agreement is terminated earlier, in accordance with Clause 7.

Please note that the SLA Cover Letter will follow shortly in a separate message with instructions on how to sign and return. The SLA Cover Letter will be password protected and the password will be sent in a further separate message.

Overall, please ensure you review the updated SLA Terms and Conditions including updatedAppendix: Reporting to Lloyd’s List Intelligence (“LLI”) , and the updatedSLA covering letter. Should there be any comments or queries, please do not hesitate to contact us via lloyds-agency-network@lloyds.com.

We thank you in advance for your kind assistance in this matter.